Frequentis has achieved ISO 20000:2018 certification for its Managed Service and as-a-Service business, consequently meeting international industry standards for professional IT service management. 

Managed Service and as-a-Service contracts have become a significant addition to Frequentis' service business and therefore contribute, along with the standard maintenance business, significantly to Frequentis’ success. 

The ISO 20000:2018 standard now provides Frequentis with a set of requirements for establishing, implementing, maintaining, and continually improving a service management system. Despite being widely used across the industry, this standard is a rarity in the field of Critical Infrastructure, thus representing an advantage in the market and, by providing a well-documented system to control the IT service delivery process, contributing to enhance customers’ satisfaction. 

The ISO 20000 certificate was officially handed over to Frequentis AG, represented by COO Monika Haselbacher and VP of Customer Service Andreas Keisler, on 9 July 2024.