INVESTOR & ADHOC NEWS

• Frequentis introduces its LifeX3020 solution in Malaysia, improving emergency call handling across three key response centres and nationwide blue light agencies 
• The initiative replaces Malaysia's existing MERS999 system, improving emergency response times with 350 workstations and a unified incident management platform

The project involves the setup of 350 workstations across key emergency centres, backed by a robust infrastructure designed to enable rapid response across the nation. With the new platform, call takers will have enhanced tools to assess emergencies quickly and direct resources to the appropriate agencies without delay. This will significantly reduce response times, improving outcomes in critical situations.

“This project is an exciting opportunity to apply more than 25 years of expertise in public safety communications,” says Robert Nitsch, Vice President of Public Safety at Frequentis. “LifeX3020 is tailored to meet both current and future needs, ensuring that emergency services throughout Malaysia can provide fast, reliable, and efficient support to those in need.”

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• Frequentis technology enables the Hamburg fire brigade to respond swiftly and effectively during severe weather events
• An innovative voice response system allows for efficient prioritisation of emergency calls, significantly reducing response times                              

The Hamburg fire brigade is increasingly challenged by a temporary rise in emergency calls during extreme weather events. In total, the Hamburg fire brigade receives around one million calls per year. In crisis situations, such as severe weather conditions, the number of callers can rise significantly within a short period of time. With Frequentis' LifeX communication system, the organisation is better equipped to respond faster and more precisely during critical situations. This system is also used by the Hamburg police, functioning as the central communication platform in their control centres.

“Given the increasing frequency of extreme weather events, we consider our collaboration with the Hamburg fire brigade to be groundbreaking,” says Marcel Haar, Managing Director of Frequentis Germany. “We are proud to contribute to a faster and more efficient emergency response in Hamburg with this innovative solution, ensuring the department is well-prepared for future operational needs.”

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• IBM selected as supplier for major new network to connect emergency services communications
• As key-partner of IBM, Frequentis will deliver solutions for the Emergency Services Network (ESN)
• ESN will coordinate efforts and responses from frontline staff, making UK streets safer and delivering on the UK government’s Plan for Change
• 300,000 personnel will benefit from data, imagery, location reports, and voice communications 

Frontline emergency services will benefit from a new communications network (3GPP MCX services) that will modernise how they work together, as the UK government announces a new partnership with IBM following a series of delays by previous suppliers. 

“We are thrilled to be working with IBM and the Emergency Services Mobile Communications Programme, to deliver solutions for user services for the Emergency Services Network”, says Robert Nitsch, Frequentis Vice President Public Safety.

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• The UAE’s General Civil Aviation Authority (GCAA) is undergoing a major upgrade to its aeronautical information management (AIM) system to meet future global requirements and maintain its high service standards.
• Frequentis continues its collaboration with GCAA to drive innovation in AIM technology.

"The GCAA is committed to delivering world-class air navigation services while maintaining the highest standards of aviation safety and efficiency. We are proud to continue our collaboration on this next phase of innovation, supporting their progress in advancing AIM technology and airspace management," says Constantin von Reden, Managing Director of Frequentis Comsoft.

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